Refund and Cancellation Policy

Last Updated: April 2024

This Refund and Cancellation Policy applies to all services booked via DocSeva, operated by Ridely Mobility Pvt Ltd.

1. Cancellation Policy

Doctor Consultations: You may cancel your appointment up to 2 hours before the scheduled time for a full refund. Cancellations within 2 hours of the appointment will incur a 50% cancellation fee.
Lab Tests: Lab tests can be cancelled up to the time the phlebotomist starts the journey for home collection. Once the sample is collected, no cancellations are allowed.
Ambulance Rides: Ambulance rides cancelled within 5 minutes of booking are penalty-free. After 5 minutes or if the driver has reached the location, a base fee will be charged as cancellation.

If you are eligible for a refund based on the cancellation rules above, the refund will be initiated automatically.

Refunds are processed back to the original method of payment used during the booking (via Cashfree).
Please allow 5-7 business days for the refund to reflect in your bank account or credit card statement.
In case of a failed service (e.g., doctor unavailable, lab issue), a 100% refund will be provided.

For refund-related disputes, please reach out to our support team: